Charge dispute & Refund

Charges, Disputes & Refund Policy

At Barn Stars, we believe in being clear and fair about the cost of our work. This Charges, Disputes & Refund Policy explains how charges, payments, disputes, and refunds are handled when you use our painting, repair, restoration, roofing, or related services.

1. Service Charges

The price of your project will depend on the type of work required, the size and condition of the property, materials, labor, preparation work, and any additional repairs that may be needed.

Before work begins, we will provide you with a quote or agreed price based on the information available at the time.

If additional work is needed after the project has started, we will discuss the additional work and related cost with you before proceeding whenever reasonably possible.

2. Deposits and Payments

In case an advance payment or deposit is required, the amount and payment terms will be explained to you before the work begins.

You are responsible for paying the agreed amount according to the payment terms provided in your quote, invoice, or service agreement.

Any applicable taxes, additional approved work, materials, or other agreed charges will be included in your final amount.

3. Changes to Your Project

Changes to the scope of work may affect the total cost or completion time of your project.

If you ask us to add, remove, or change part of the work after the quote has been accepted, we may adjust the price accordingly. We will communicate any significant changes with you before the additional work is carried out.

4. Disputing a Charge

If you believe a charge on your invoice is incorrect or you have a concern about the work completed, please contact us as soon as possible.

We ask that you provide:

  • Your name and contact information
  • Your invoice or project details
  • The charge or service you are disputing
  • A clear explanation of the concern
  • Any photos or other information that may help us understand the issue

We will review your concern and work with you to find a reasonable solution.

5. Service Concerns

If you are unhappy with any part of the completed work, let us know immediately. We value our customers and take pride in our workmanship.

Where appropriate, we may inspect the work and determine whether a correction, repair, or other reasonable solution is available.

The outcome of a service concern may depend on the nature of the issue, the agreed scope of work, the condition of the property, and the terms of your service agreement.

6. Refunds

Because our services involve labor, materials, preparation, and work performed specifically for your property, refunds are handled based on the circumstances of each project and the terms of your agreement with us.

Where a refund is approved, it will generally be issued using the original payment method, unless another arrangement has been agreed upon.

Any refund required by applicable Ontario law will be provided in accordance with that law.

Ontario law may provide consumers with cancellation and refund rights in certain circumstances. Nothing in this policy is intended to limit any rights you may have under applicable law.

7. Cancellation

Cancellation may affect deposits, scheduling, materials already purchased, work already completed, or other costs, depending on the circumstances and the terms of your agreement.

Where Ontario lawIf you need to cancel a project or scheduled service, please contact us as soon as possible.

gives you a right to cancel a consumer contract, those legal rights will apply.

8. Incorrect or Duplicate Charges

If you believe you have been charged incorrectly or charged more than once for the same service, please contact us.

After reviewing the payment and project records, we will correct any confirmed billing error and issue any refund that is due.

9. Refund Processing

When a refund is approved, we will process it as soon as reasonably possible.

The time it takes for the refund to appear in your account may depend on your bank or payment provider. Barn Stars cannot control processing times once a refund has been issued.

10. Contact Us

If you have a question about a charge, payment, refund, or dispute, please contact us. We are happy to review the details and work with you toward a fair resolution.

Barn Stars
Ontario, Canada
Phone: 519-721-3513
Email: barnstarspainting@gmail.com

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